Every rand goes to a plate, a pencil or a hand held, so donations are generally final. If something went wrong, or a hoodie does not fit, we will make it right.
01Donations
Donations made through the site, including meals, hampers, school packs, gift cards and adopt-a-centre gifts, go straight into our work and are generally not refundable once processed.
Registered as a non-profit organisation (NPO 77015) and public benefit organisation (PBO 930033678), company registration number 2000/04246/08.
We will refund a donation in full if:
- You were charged twice for the same donation.
- The amount charged is different from what you chose.
- You tell us about another genuine mistake within 14 days of giving.
02Adopt-a-centre and monthly gifts
Adopt-a-centre and other "monthly" gifts are once-off payments that fund a month of support. Nothing is debited again unless you choose to give again.
03Merchandise returns
For hoodies, bags and other merchandise:
- Cooling-off: you may cancel your order within 7 days of receiving it, as allowed by the Electronic Communications and Transactions Act. Items must be unused and in their original condition.
- Wrong size: we will gladly exchange an unworn item for another size, while stock lasts.
- Faulty items: if an item is defective, we will repair, replace or refund it in line with the Consumer Protection Act.
For cooling-off returns and size exchanges, you pay the cost of sending the item back. If the item is faulty, we cover it.
04Delivery and collection
After you order merchandise, we will contact you to arrange delivery or collection.
05How refunds are paid
Approved refunds go back to the card or account you paid with, through PayFast, usually within 10 business days. Your bank may take a few extra days to show it.
06How to ask for a refund
Email romi@feedsa.co.za with your order number, what went wrong and, for merchandise, a photo if the item is faulty. We will reply within 3 business days.