Your trust matters as much as your giving. We collect only what we need to process your donations and orders and to reply to you. We never sell it, and we never see your card details.
01Who we are
Feed SA is a South African NGO that sets up feeding schemes and community development projects in vulnerable communities. This policy explains how we handle personal information collected through feedsa.co.za, in line with the Protection of Personal Information Act, 2013 (POPIA).
Registered as a non-profit organisation (NPO 77015) and public benefit organisation (PBO 930033678), company registration number 2000/04246/08.
For anything in this policy, email romi@feedsa.co.za.
02What we collect
- When you give or buy: your name, email address, phone number, billing address and what you ordered.
- When you contact us: your name, email address and whatever you write in your message.
- When you create an account: your email address and a password (stored encrypted, never in plain text).
- Technical basics: cookies that keep your cart and checkout working, and standard server logs such as your IP address.
- How the site is used: anonymous statistics from Google Analytics, such as which pages are visited, roughly where visitors are from and what device they use.
We never see or store your card details. Payments are handled entirely by PayFast on their secure platform.
03Why we use it
- To process your donation or order and send you a confirmation.
- To deliver or arrange collection of merchandise.
- To reply to your messages.
- To keep financial records, as the law requires.
- To keep the website secure and working properly.
We only send you news or updates if you ask us to, and you can stop them at any time.
04Who we share it with
We never sell or rent your personal information. We only share it with the service providers we need to run the site and process your giving:
| Who | Why |
|---|---|
| PayFast | Processes card and EFT payments securely. |
| Our web host | Stores the website and its data. |
| Our email provider | Sends order confirmations and replies to your messages. |
| Google Analytics | Shows us how the site is used, so we can improve it. Google processes this data under its own privacy policy. |
We may also disclose information where the law requires it.
05Cookies
We use two kinds of cookies:
- Essential cookies that keep your cart, checkout and login working.
- Analytics cookies from Google Analytics, which tell us how many people visit, which pages they read and how they found us. This data is grouped and does not identify you by name.
We do not use advertising cookies, and we never sell your information. You can block or clear cookies in your browser settings, or opt out of Google Analytics on any website with Google's opt-out browser add-on. Blocking essential cookies may stop the cart and checkout from working.
06How long we keep it
We keep order and donation records for as long as tax and accounting laws require. Contact messages are kept only as long as we need them to help you. Account details are kept until you ask us to delete your account.
07How we protect it
The site runs over an encrypted connection (HTTPS), access to our systems is limited to people who need it, and payments go through PayFast's secure platform. No system is perfect, but we take reasonable steps to keep your information safe.
08Your rights
Under POPIA you can:
- Ask what personal information we hold about you.
- Ask us to correct or update it.
- Ask us to delete it, where the law allows.
- Object to us using it, or withdraw your consent.
- Complain to the Information Regulator if you are unhappy with how we handled it.
To use any of these rights, email romi@feedsa.co.za. We will respond within a reasonable time.
09Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.